Front Desk Coordinator

Vitanapdp; New York, Northern (NY, KY); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Vitanapdp pediatric dental office in New York is seeking a Pediatric Front Desk Coordinator to manage the front desk, assist with scheduling, and support a smooth patient flow throughout the day.

Responsibilities include greeting families, checking in/out, answering phones, verifying insurance, collecting payments, and coordinating with the clinical team for seamless transitions between front and back offices. A friendly, organized, patient-focused demeanor is essential.

Qualifications

• Prior front desk experience in dental or medical offices preferred.
• Experience with dentistry software (Dentrix, Eaglesoft, Open Dental) preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and organization.

Responsibilities

• Greet patients and families with a warm, friendly demeanor.
• Check patients in and out accurately.
• Schedule appointments and manage daily patient flow.
• Answer phones and respond to inquiries.
• Verify insurance eligibility and update records.
• Collect payments and balances.
• Coordinate with clinical team for smooth front/back transitions.
• Maintain front office organization and cleanliness.
• Send appointment confirmations and follow-ups.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Detail oriented

Team player

Tools

Dentrix

Eaglesoft

Open Dental

Job description

We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic understanding of insurance verification and scheduling preferred
• High attention to detail and organization

What We’re Looking For

• Friendly, outgoing, and patient-focused personality
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Team player with a positive attitude
• Ability to stay calm and professional in a busy environment

$22 - $30 an hour