Patient Services & Care Coordination Specialist

Talentify; Sarasota (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

GenesisCare in Sarasota, FL is seeking a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring a high-quality, professional service. The role acts as a crucial link between patients and clinical teams, managing inquiries, records, and scheduling with a patient-centric approach.

Key duties include coordinating physician appointments, handling billing questions, maintaining accurate patient records, and supporting the broader administration team

Qualifications

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• Flexible approach to work.
• Travel as required to other centers.

Responsibilities

• Provide outstanding patient service, anticipating needs, and responding to feedback.
• Direct patient flow and answer all telephone calls in a timely manner.
• Maintain patient records and support physician appointments.
• Schedule physician visits and ensure complete patient records before/after visits.
• Register new patients and verify personal and billing details.
• Assist with referrals and document management as needed.
• Support billing inquiries and coordinate with internal teams.
• Ensure waiting areas and staff spaces are well-maintained.

Skills

Administrative duties

Customer service

Communication skills

Organization

Team collaboration

Travel flexibility

Patient billing systems

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

GenesisCare in Sarasota, FL is seeking a Patient Services Specialist to provide administrative support to staff, patients, and physicians, ensuring a high-quality, professional service. The role acts as a crucial link between patients and clinical teams, managing inquiries, records, and scheduling with a patient-centric approach.

Key duties include coordinating physician appointments, handling billing questions, maintaining accurate patient records, and supporting the broader administration team