Patient Experience & Access Specialist

UPMC; York (York County); On-site; USD 35,000 - 48,000; Full time

Job summary

UPMC is seeking a Patient Services Representative to welcome patients, promote MyUPMC, and educate them on copayments and financial obligations. The role includes guiding patients through self-arrival tech, collecting payments at checkout, updating insurance and demographics, and scheduling follow-up appointments within the care continuum.

The successful candidate will assist with navigating the healthcare system, verify insurance details, and coordinate referrals to ancillary services while

Responsibilities

• provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is empowered to take appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Job description

UPMC is seeking a Patient Services Representative to welcome patients, promote MyUPMC, and educate them on copayments and financial obligations. The role includes guiding patients through self-arrival tech, collecting payments at checkout, updating insurance and demographics, and scheduling follow-up appointments within the care continuum.

The successful candidate will assist with navigating the healthcare system, verify insurance details, and coordinate referrals to ancillary services while