Patient Services Representative (Casual)

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 48,000; Part time

Benefits offered by this job

Growth opportunities

Flexible schedules

Pleasant work environment

Friendly team

Job summary

UPMC in Pittsburgh is seeking a limited casual Patient Service Representative. The role is based in the UPMC Community Medicine Incorporated team with shifts Monday–Friday, 12–40 hours per week, and no weekends or holidays. Travel up to 25% may be required to support other local offices.

Growth opportunities and a friendly team environment are highlighted in the ad. The Patient Services Representative is the first contact for patients, ensuring a warm welcome and a seamless visit, while

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self‑arrival technology or check‑in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.
• Provides follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules and regulations.
• Performs in accordance with system‑wide competencies/behaviors
• Performs other duties as assigned.

Job description

Join our team of Life Changers!

UPMC is hiring a limited casual Patient Service Representative to the UPMC Community Medicine Incorporatedteam/office in Pittsburgh.

Shift/Hours: Monday-Friday, will require a minimum of 12 hours a week with the option to work up to 40 hours. - No weekends or holidays!

Travel: Potential travel (up to 25%) may be required to assist other local offices to assist with staffing needs and support. *HM will discuss further details during the interview process

Opportunities for growth/advancement, flexible schedules, a pleasant work environment, and friendly team are just a few of our perks.

Purpose: The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.