Patient Experience Coordinator

Sanitas Medical Centers; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Sanitas Medical Centers in Orlando, FL is hiring a Patient Representative Coordinator to be the first point of contact for patients and visitors, ensuring a welcoming and professional experience. You will support the patient journey through pre-visit planning, check-in, and check-out, while protecting privacy and accuracy of records.

The role requires strong communication, organization, and problem-solving skills to engage with patients, staff, and leadership, and to contribute to efficient

Qualifications

• Experience in a medical office or clinic setting preferred.
• Ability to maintain confidentiality and privacy of patient information.
• Strong communication and problem-solving skills in a fast-paced environment.

Responsibilities

• Greet patients and visitors and direct them to appropriate departments.
• Assist with pre-visit planning, check-in, and check-out processes.
• Verify patient information, collect copays, and update registrations in the system.
• Support post-visit follow-up and ensure accurate documentation and records.

Skills

Customer service

Front desk operations

HIPAA compliance

Communication skills

Job description

Sanitas Medical Centers in Orlando, FL is hiring a Patient Representative Coordinator to be the first point of contact for patients and visitors, ensuring a welcoming and professional experience. You will support the patient journey through pre-visit planning, check-in, and check-out, while protecting privacy and accuracy of records.

The role requires strong communication, organization, and problem-solving skills to engage with patients, staff, and leadership, and to contribute to efficient