Patient Experience Coordinator

HCA Healthcare; Olathe (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

Wellbeing support and counseling

Paid time off and disability coverage

401(k) with match

Tuition assistance and education

Fertility and family building benefits

Job summary

CareNow - Olathe, part of HCA Healthcare, is seeking a Patient Representative to join our clinic team. You will greet patients, check them in, verify insurance, answer calls, and support front-desk operations to ensure smooth patient flow.

This role requires strong customer service, the ability to use multiple computer programs, and completion of a BLS certification within 30 days of start. A year of clinical experience is preferred.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed.
• Answers phone calls to the clinic and provides information or refers questions to others as needed.
• Verifies insurance timely and accurately.
• Ensures the occupational client’s preference card is followed and occupational procedures.
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information.
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.

Skills

Customer service

Computer skills

Education

BLS certification

Job description

CareNow - Olathe, part of HCA Healthcare, is seeking a Patient Representative to join our clinic team. You will greet patients, check them in, verify insurance, answer calls, and support front-desk operations to ensure smooth patient flow.

This role requires strong customer service, the ability to use multiple computer programs, and completion of a BLS certification within 30 days of start. A year of clinical experience is preferred.