Patient Care Concierge

HCA Healthcare; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Tuition assistance

Financial wellbeing counseling

Job summary

HCA Healthcare CareNow division is seeking a Patient Care Representative to support patients, verify insurance, check-in patients, answer clinic calls, and coordinate information with caregivers. This role emphasizes compassionate, patient-centered service in a fast-paced clinic environment.

1 year of clinical patient-care experience is preferred; BLS certification must be obtained within 30 days of start. Strong customer service and computer skills are essential to help patients navigate

Qualifications

• 1 year of clinical experience in a patient care setting preferred.
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Computer skills

Clinical experience

Job description

HCA Healthcare CareNow division is seeking a Patient Care Representative to support patients, verify insurance, check-in patients, answer clinic calls, and coordinate information with caregivers. This role emphasizes compassionate, patient-centered service in a fast-paced clinic environment.

1 year of clinical patient-care experience is preferred; BLS certification must be obtained within 30 days of start. Strong customer service and computer skills are essential to help patients navigate