Patient Experience Coordinator

Pediatrix-Medical-Group-3; Mountain View (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

401(k) Thrift & Profit-Sharing Plan

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Pediatrix Medical Group is seeking a Patient Services Associate (PSA) to ensure a seamless patient experience at the Mountain View office. The PSA greets patients, handles check-in/check-out, collects copays, and supports efficient front-office workflows.

You will verify demographics and insurance, schedule appointments, and assist with insurance verification to support accurate billing and timely payments.

Qualifications

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects at one time.

Responsibilities

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.
• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.
• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.
• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Skills

Medical terminology

Customer service

Verbal and written communication

Fast-paced environment

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pediatrix Medical Group is seeking a Patient Services Associate (PSA) to ensure a seamless patient experience at the Mountain View office. The PSA greets patients, handles check-in/check-out, collects copays, and supports efficient front-office workflows.

You will verify demographics and insurance, schedule appointments, and assist with insurance verification to support accurate billing and timely payments.