Patient Experience Coordinator

Pediatrix Medical Group, Inc.; Laguna Hills (CA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

Pediatrix Medical Group, Inc. in Laguna Hills, CA is seeking a Patient Services Associate to ensure an excellent patient experience and efficient front-office workflows.

You will greet patients, check-in, collect payments, communicate wait times, schedule appointments, and support the care team to deliver high-quality care. This role emphasizes accuracy in insurance verification, eligibility, and documentation, with a focus on HIPAA compliance and compassionate customer service in a fast-paced

Qualifications

• High school diploma or GED required.
• 2-3 years of recent experience in a medical office setting preferred.
• Strong customer service and communication skills.
• Knowledge of insurance verification, billing processes, and HIPAA regulations.

Responsibilities

• Greet and check-in patients; verify demographics and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and coordinate referrals.
• Handle scheduling and high-volume calls with professional etiquette.
• Verify insurance eligibility and obtain pre-authorizations.
• Prepare daily clinic schedules and maintain chart prep.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

HIPAA compliance

Scheduling

Insurance verification

Medical terminology

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Computer literacy

Job description

Pediatrix Medical Group, Inc. in Laguna Hills, CA is seeking a Patient Services Associate to ensure an excellent patient experience and efficient front-office workflows.

You will greet patients, check-in, collect payments, communicate wait times, schedule appointments, and support the care team to deliver high-quality care. This role emphasizes accuracy in insurance verification, eligibility, and documentation, with a focus on HIPAA compliance and compassionate customer service in a fast-paced