Patient Experience Coordinator

Crossroads Health; Mentor (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Crossroads Health in Mentor, OH seeks a Patient Support Specialist to be the first point of contact, delivering friendly service and efficient administrative support. Responsibilities include scheduling, insurance checks, record maintenance, and payment processing to ensure a positive patient experience.

The successful candidate will have at least two years in healthcare admin, be proficient with EHRs and scheduling systems, and work in a HIPAA-compliant environment.

Qualifications

• Minimum two years of experience in healthcare administrative or front desk roles.
• Proficient with EHRs, scheduling systems, and multi-line phone systems.
• Experience in HIPAA-protected environments.

Responsibilities

• Schedule, reschedule, and cancel patient appointments per protocols.
• Verify insurance coverage and maintain accurate patient records.
• Process payments and communicate with billing to resolve discrepancies.
• Greet patients professionally and respond to inquiries via phone, email, or in person.
• Coordinate communication between patients, providers, and internal departments.

Skills

Customer service

Administrative support

HIPAA compliance

EHR systems

Scheduling systems

Tools

EHR systems

Scheduling systems

Job description

Crossroads Health in Mentor, OH seeks a Patient Support Specialist to be the first point of contact, delivering friendly service and efficient administrative support. Responsibilities include scheduling, insurance checks, record maintenance, and payment processing to ensure a positive patient experience.

The successful candidate will have at least two years in healthcare admin, be proficient with EHRs and scheduling systems, and work in a HIPAA-compliant environment.