Patient Support Specialist

Crossroads Health; Mentor (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Crossroads Health in Mentor, OH seeks a Patient Support Specialist to be the first point of contact, delivering friendly service and efficient administrative support. Responsibilities include scheduling, insurance checks, record maintenance, and payment processing to ensure a positive patient experience.

The successful candidate will have at least two years in healthcare admin, be proficient with EHRs and scheduling systems, and work in a HIPAA-compliant environment.

Qualifications

• Minimum two years of experience in healthcare administrative or front desk roles.
• Proficient with EHRs, scheduling systems, and multi-line phone systems.
• Experience in HIPAA-protected environments.

Responsibilities

• Schedule, reschedule, and cancel patient appointments per protocols.
• Verify insurance coverage and maintain accurate patient records.
• Process payments and communicate with billing to resolve discrepancies.
• Greet patients professionally and respond to inquiries via phone, email, or in person.
• Coordinate communication between patients, providers, and internal departments.

Skills

Customer service

Administrative support

HIPAA compliance

EHR systems

Scheduling systems

Tools

EHR systems

Scheduling systems

Job description

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

The Patient Support Specialist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. This position is responsible for scheduling appointments, verifying insurance coverage, maintaining accurate patient records, processing payments, and facilitating communication between patients, providers, and internal departments to ensure positive patient experience.

• Collect, verify, and update patient demographic and insurance information. Register new patients and maintain accurate electronic health records. Ensure all required forms and documentation are completed.
• Schedule, reschedule, and cancel patient appointments in accordance with organizational protocols. Coordinate provider schedules and appointment availability. Confirm appointments and communicate scheduling changes to patients.
• Collect co-pays, deductibles, and other patient payments. Process payment transactions and provide receipts. Communicate with billing departments to resolve discrepancies and obtain missing information. Insurance eligibility Verification experience.
• Perform data entry, document management, scanning, filing, and record maintenance. Prepare correspondence and reports as needed.
• Greet patients and visitors professionally and courteously. Respond to patient inquiries by phone, email, and in person. Assist patients with questions regarding services, insurance, and billing processes.

Requirements:

• Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center environment.
• Must be proficient in electronic health records (EHRs), scheduling systems, multi-line telephone systems, computers, fax machines, scanners, copiers, voicemail, and other standard office technology.
• Must be experienced working in a HIPPA protected environment.

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are a drug free work environment and all new hires will be required to pass a 10 panel drug screen which includes detection of THC.