Patient Experience Coordinator

First Choice Dental; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Modern facility

Patient-centered care

Meaningful work

Job summary

First Choice Dental in Madison, WI is seeking a warm, organized Patient Coordinator to ensure a smooth front desk experience and compassionate patient care. You’ll manage scheduling, verify insurance, explain treatment estimates, and support the clinical team while maintaining HIPAA compliance.

Join a collaborative practice that values professionalism, hospitality, and personal growth. This role offers opportunities to contribute to a modern, patient-centered environment and help create an

Qualifications

• Experience in dental or healthcare customer service preferred.
• Strong communication and interpersonal skills with patients and staff.
• Ability to stay organized and calm in a fast-paced front desk setting.

Responsibilities

• Greet patients warmly and manage front desk operations.
• Schedule appointments, confirmations, and patient flow throughout the day.
• Answer phones and respond to patient questions with clarity.
• Verify insurance benefits and explain treatment estimates and payment options.
• Maintain accurate patient records and HIPAA compliance.
• Support clinical team with efficient front office processes.
• Address patient concerns with empathy and professionalism.
• Assist with retention, follow-up, and reactivation efforts.

Skills

Customer service

Communication

Organizational skills

Multitasking

Dental software familiarity

Job description

First Choice Dental in Madison, WI is seeking a warm, organized Patient Coordinator to ensure a smooth front desk experience and compassionate patient care. You’ll manage scheduling, verify insurance, explain treatment estimates, and support the clinical team while maintaining HIPAA compliance.

Join a collaborative practice that values professionalism, hospitality, and personal growth. This role offers opportunities to contribute to a modern, patient-centered environment and help create an