Patient Experience Coordinator – Front Desk

Dental Health Associates of Madison; Fitchburg (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Flexible spending account

Vision insurance

Employee discount

Job summary

Dental Health Associates of Madison (DHA) is seeking a Patient Coordinator to join our front desk team at the Fitchburg clinic. You will be the first point of contact, ensuring a welcoming, professional, and efficient experience from check-in to check-out.

In this role, you will support the dental team, manage patient flow, verify coverage, and handle payments while maintaining accurate records and a compliant, confidential environment.

Qualifications

• High school diploma or equivalent.
• Passion for delivering top-notch patient care.
• Strong communication and interpersonal skills with a friendly and professional demeanor.
• Detail-oriented, organized, reliable, and a strong work ethic.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
• Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
• Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
• Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
• Maintain accurate and confidential patient records, adhering to compliance standards.
• Collaborate with the dental team to ensure seamless communication and outstanding patient care.
• Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.

Skills

Communication skills

Interpersonal skills

Detail oriented

Team player

Multitasking

Education

High school diploma or equivalent

Job description

Dental Health Associates of Madison (DHA) is seeking a Patient Coordinator to join our front desk team at the Fitchburg clinic. You will be the first point of contact, ensuring a welcoming, professional, and efficient experience from check-in to check-out.

In this role, you will support the dental team, manage patient flow, verify coverage, and handle payments while maintaining accurate records and a compliant, confidential environment.