Patient Experience Coordinator – Dental Front Desk

Madison, LTD.; Madison, Northern (WI, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Job summary

Dental Health Associates of Madison, LTD is seeking a Patient Coordinator to join our front desk team at the Old Sauk Clinic. You will be the first contact for patients, ensuring a welcoming, professional, and efficient experience from check-in to check-out.

You will manage front desk operations, coordinate patient flow, verify insurance, process payments, and maintain confidential records while collaborating with the dental team to deliver outstanding patient care in a busy clinic environment.

Qualifications

• High school diploma or equivalent.
• A genuine passion for delivering top-notch patient care.
• Strong communication and interpersonal skills with a friendly and professional demeanor.
• Detail-oriented, organized, and reliable team player with a strong work ethic.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
• Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
• Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
• Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
• Maintain accurate and confidential patient records, adhering to compliance standards.
• Collaborate with the dental team to ensure seamless communication and outstanding patient care.
• Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.

Skills

Communication skills

Interpersonal skills

Multitasking

Detail-oriented

Team player

Education

High school diploma or equivalent

Job description

Dental Health Associates of Madison, LTD is seeking a Patient Coordinator to join our front desk team at the Old Sauk Clinic. You will be the first contact for patients, ensuring a welcoming, professional, and efficient experience from check-in to check-out.

You will manage front desk operations, coordinate patient flow, verify insurance, process payments, and maintain confidential records while collaborating with the dental team to deliver outstanding patient care in a busy clinic environment.