Patient Coordinator - Sun Prairie Clinic

First Choice Dental; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Collaborative culture

Growth opportunities

Modern facility

Patient-centered care

Meaningful work

Job summary

First Choice Dental in Madison, WI is seeking a warm, organized Patient Coordinator to ensure a smooth front desk experience and compassionate patient care. You’ll manage scheduling, verify insurance, explain treatment estimates, and support the clinical team while maintaining HIPAA compliance.

Join a collaborative practice that values professionalism, hospitality, and personal growth. This role offers opportunities to contribute to a modern, patient-centered environment and help create an

Qualifications

• Experience in dental or healthcare customer service preferred.
• Strong communication and interpersonal skills with patients and staff.
• Ability to stay organized and calm in a fast-paced front desk setting.

Responsibilities

• Greet patients warmly and manage front desk operations.
• Schedule appointments, confirmations, and patient flow throughout the day.
• Answer phones and respond to patient questions with clarity.
• Verify insurance benefits and explain treatment estimates and payment options.
• Maintain accurate patient records and HIPAA compliance.
• Support clinical team with efficient front office processes.
• Address patient concerns with empathy and professionalism.
• Assist with retention, follow-up, and reactivation efforts.

Skills

Customer service

Communication

Organizational skills

Multitasking

Dental software familiarity

Job description

Overview

Location: Madison, WI. Employment type: full-time. First Choice Dental is seeking a warm, organized, and service-driven Patient Coordinator who thrives in a fast-paced environment and genuinely enjoys helping people feel cared for, informed, and comfortable. This role is perfect for someone who loves creating exceptional first impressions, keeping schedules running smoothly, and being a trusted connection between patients and the clinical team.

What You’ll Do

• Welcome patients with professionalism, warmth, and positive energy
• Manage appointment scheduling, confirmations, and patient flow throughout the day
• Answer phones, respond to patient questions, and assist with general office communication
• Verify insurance benefits and help patients understand treatment estimates and payment options
• Maintain accurate patient records and documentation
• Support the clinical team by ensuring efficient front office operations
• Handle patient concerns with empathy, discretion, and professionalism
• Help create an organized, high-end, hospitality-focused patient experience
• Assist with patient retention efforts, follow-up communication, and reactivation initiatives
• Ensure HIPAA compliance and confidentiality standards are consistently maintained

What We’re Looking For

• Strong customer service and communication skills
• Positive attitude with a team-first mindset
• Highly organized with strong attention to detail
• Ability to multitask and remain calm in a busy environment
• Comfortable using dental software, phones, scheduling systems, and technology
• Previous dental, healthcare, hospitality, or customer service experience preferred
• Passion for creating an outstanding patient experience

Why You’ll Love It Here

• Supportive and collaborative culture
• Opportunities for growth and development
• Modern, patient-centered environment
• Meaningful work that helps people feel confident and cared for
• Team-focused atmosphere where your contributions truly matter

The Ideal Candidate

You are the type of person who remembers names, notices details, stays organized under pressure, and makes people feel comfortable the moment they walk through the door. You understand that a great patient experience is just as important as great clinical care.

If you love helping people and want to be part of a team that values professionalism, positivity, and excellence — we’d love to meet you.

Apply today and help us create smiles from the very first hello.

First Choice Dental • Professional Excellence • Exceptional Patient Care