Patient Experience Coordinator

InReach Physical Therapy; Hillsboro (OR); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Benefits

Job summary

PRN Physical Therapy is seeking a Patient Services Representative to deliver exceptional customer service and administrative support at our Hillsboro clinic. You’ll greet patients, schedule appointments, collect insurance details, and help maintain a welcoming reception and smooth patient flow.

The role is full-time, 40 hours per week, with a Monday–Friday schedule and a benefits‑eligible plan. Prior healthcare front-office experience is preferred and proficiency with office software is expected.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy.
• Maintain patient records and ensure documentation is complete and accurate.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including answering the phone and scheduling.

Skills

Customer service

Interpersonal skills

Attention to detail

Professionalism

Office software

Scheduling systems

Education

High school diploma or equivalent

Healthcare administration education is a plus

Tools

Office software

Scheduling systems

Job description

PRN Physical Therapy is seeking a Patient Services Representative to deliver exceptional customer service and administrative support at our Hillsboro clinic. You’ll greet patients, schedule appointments, collect insurance details, and help maintain a welcoming reception and smooth patient flow.

The role is full-time, 40 hours per week, with a Monday–Friday schedule and a benefits‑eligible plan. Prior healthcare front-office experience is preferred and proficiency with office software is expected.