Patient Experience Specialist - Physical Therapy Clinic

Physical Rehabilitation Network, LLC.; Highlands Ranch (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid time off

Student loan repayment options

Professional development

Job summary

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative for Pro Active Physical Therapy & Sports Medicine in Highlands Ranch, CO. You will greet patients, schedule appointments, verify insurance, and manage front desk tasks to ensure a smooth patient experience.

The role offers full-time hours, competitive pay of $18-$22 per hour, and benefits. Candidates with customer service experience in healthcare preferred; strong communication and detail orientation required.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Support front office tasks and maintain a clean, organized reception area.
• Coordinate with clinical staff to ensure seamless patient experience.

Skills

Customer service

Interpersonal skills

Attention to detail

Office software

Scheduling systems

Education

High school diploma or equivalent

Tools

Scheduling systems

Job description

Physical Rehabilitation Network (PRN) is seeking a Patient Services Representative for Pro Active Physical Therapy & Sports Medicine in Highlands Ranch, CO. You will greet patients, schedule appointments, verify insurance, and manage front desk tasks to ensure a smooth patient experience.

The role offers full-time hours, competitive pay of $18-$22 per hour, and benefits. Candidates with customer service experience in healthcare preferred; strong communication and detail orientation required.