Patient Experience Coordinator

Specialty Dental Brands; Fredericksburg (VA); On-site; USD 30,307 - 33,062; Full time

Job summary

Specialty Dental Brands in Fredericksburg, VA is seeking a Patient Coordinator to manage scheduling, prep, and follow-up for patient appointments. You will support patients throughout their care, coordinate with providers, and ensure clinical and administrative tasks are completed accurately.

The role requires a high school diploma and prior dental reception/scheduling experience, with strong organization and excellent communication.

Qualifications

• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Previous experience in dental reception and scheduling required.
• Strong organizational and multitasking skills.
• Excellent communication and patient service skills.
• Familiarity with dental practice management software.

Responsibilities

• Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
• Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
• Coordinate pre-appointment and follow-up visits as directed by the clinical team.
• Contact patients to confirm appointments and provide preparation and follow-up instructions.
• Clearly communicate preparation instructions, financial expectations, and appointment timelines.
• Address patient questions and concerns in a professional and compassionate manner.
• Ensure all required documentation is collected, reviewed, and uploaded into patient records.
• Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
• Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
• Monitor and reorder supplies as needed to support daily operations.
• Assist patients at check-in and check-out when necessary.
• Support administrative projects and provide coverage during absences or high-volume periods.
• Participate in regular staff meetings and training sessions.
• Perform other duties and responsibilities assigned by management.

Skills

Scheduling

Communication

Organization

Customer service

Education

High school diploma

Healthcare education or college coursework

Tools

Dental practice management software

Job description

Specialty Dental Brands in Fredericksburg, VA is seeking a Patient Coordinator to manage scheduling, prep, and follow-up for patient appointments. You will support patients throughout their care, coordinate with providers, and ensure clinical and administrative tasks are completed accurately.

The role requires a high school diploma and prior dental reception/scheduling experience, with strong organization and excellent communication.