Patient Experience Coordinator

HIA Health; Fargo (ND); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Short-term and long-term disability

Generous paid time off

Job summary

HIA Health in Fargo, ND is seeking a Patient Relations Coordinator to greet patients and manage front desk operations. You will schedule, register, and verify insurance, while maintaining accurate EMR entries and upholding patient confidentiality.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced clinic environment. On-site position with full benefits and opportunities to contribute to patient experience.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service, reception, or healthcare office experience.
• Proficiency with Microsoft Office applications and electronic systems.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet patients, families, and visitors in a professional, friendly manner.
• Schedule, reschedule, and confirm appointments and register patients.
• Verify insurance eligibility and benefits; collect co-payments.
• Enter and maintain patient information in the EMR.
• Answer calls promptly and route inquiries appropriately.
• Maintain confidentiality per HIPAA and clinic policies.

Skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

Verbal and written communication

HIPAA confidentiality

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Office

Job description

HIA Health in Fargo, ND is seeking a Patient Relations Coordinator to greet patients and manage front desk operations. You will schedule, register, and verify insurance, while maintaining accurate EMR entries and upholding patient confidentiality.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced clinic environment. On-site position with full benefits and opportunities to contribute to patient experience.