Director, Patient Access & Care Navigation

HIA Health; Fargo (ND); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Short-term disability

Long-term disability

Generous paid time off

Job summary

HIA Health in Fargo, ND seeks an experienced leader to oversee access across HIA services, champion patient- and family-first care, and ensure timely referrals and seamless transitions. The role drives nurse-navigation, community engagement and service education while promoting collaboration across teams to improve outcomes.

Reporting to Mission Advancement, you’ll champion patient-centered experiences, optimize handoffs, and uphold HIA’s values in a fast-paced, mission-driven environment.

Qualifications

• Bachelor’s degree required in nursing or healthcare field; Master’s preferred.
• RN license in MN/ND preferred or ability to obtain within 1 year.
• Minimum 3 years in healthcare or hospice with admissions, call-center & coordination.
• Strong leadership, communication, organization and EMR proficiency.

Responsibilities

• Lead call-center coverage, routing, scheduling and follow-up; ensure urgent clinical concerns reach clinicians promptly.
• Direct referral, enrollment and admissions workflows for all HIA services with proper processes.
• Advance community relations to grow awareness, referrals and patient/family education.
• Lead nurse-navigation workflows to develop referral relationships and coordinated care.
• Address access barriers and hospice benefit hesitancy; ensure timely escalation of concerns.
• Oversee Transportation Manager's service reliability and safety within scope.
• Lead chart-review workflows for referral completeness and identify gaps; route questions to reviewers.

Skills

Leadership

Call-center management

Admissions coordination

Community relations

Nurse navigation

EMR proficiency

Referral management

Communication

Organization

Problem solving

Education

Bachelor’s degree in nursing or healthcare field

RN license (MN/ND) preferred

Master’s degree preferred

Tools

EMR systems

Referral management software

Job description

HIA Health in Fargo, ND seeks an experienced leader to oversee access across HIA services, champion patient- and family-first care, and ensure timely referrals and seamless transitions. The role drives nurse-navigation, community engagement and service education while promoting collaboration across teams to improve outcomes.

Reporting to Mission Advancement, you’ll champion patient-centered experiences, optimize handoffs, and uphold HIA’s values in a fast-paced, mission-driven environment.