Patient Experience Coordinator

TMH The Miriam Hospital; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

TMH The Miriam Hospital in East Providence, RI is seeking a Patient Service Representative to provide front-desk and administrative support in an outpatient practice. Responsibilities include patient registration, scheduling, check-in/out, and telephone support.

You will verify insurance, obtain authorizations, collect co-pays, maintain accurate patient information, and ensure smooth patient flow while safeguarding privacy.

Qualifications

• Equivalent healthcare experience.
• Two years of experience in a healthcare environment.
• Proficient in English and computer skills.
• Familiar with medical terminology.
• Strong interpersonal and communication skills.
• Ability to serve patients with sensitivity to developmental stages and cultural backgrounds.

Responsibilities

• Answer and triage telephone calls, take messages, direct calls as needed.
• Enter patient registration information accurately.
• Schedule, confirm, and reschedule appointments; track no-shows.
• Obtain insurance authorizations and referrals; verify information.
• Check in patients, verify demographics and insurance, collect co-pays.
• Maintain efficient patient flow and notify staff of arrivals.
• Check out patients; schedule follow-ups and tests.
• Ensure coding and documentation are complete before departure.
• May create or maintain patient records.
• Reconcile encounter forms daily.
• Maintain quality, safety, infection-control standards.
• Protect patient privacy and confidentiality.

Skills

Healthcare experience

English proficiency

Medical terminology

Interpersonal skills

Cultural sensitivity

Job description

TMH The Miriam Hospital in East Providence, RI is seeking a Patient Service Representative to provide front-desk and administrative support in an outpatient practice. Responsibilities include patient registration, scheduling, check-in/out, and telephone support.

You will verify insurance, obtain authorizations, collect co-pays, maintain accurate patient information, and ensure smooth patient flow while safeguarding privacy.