Patient Service Rep

Brown-University-Health-1; East Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Patient Service Representative to provide front-office support in an outpatient medical practice. You will register patients, schedule appointments, greet and check in patients, manage information, and support efficient patient flow.

Responsibilities include triaging calls, verifying insurance details, collecting co-pays, and ensuring smooth discharge processes while maintaining privacy and quality standards.

Qualifications

• Knowledge of patient care needs across developmental stages and cultural backgrounds.
• Familiarity with medical terminology.
• Proficiency in English and computer systems.
• Strong interpersonal and communication skills.

Responsibilities

• Answers and triages telephone calls, takes messages, directs calls, and ensures follow-up.
• Registers patients and enters information accurately.
• Schedules, confirms, and reschedules appointments; tracks missed appointments.
• Obtains insurance authorizations and referrals and verifies information.
• Checks patients in, verifies demographic and insurance data, collects co-pays.
• Maintains patient flow and notifies clinical staff when patients arrive.
• Schedules physician appointments and testing; handles discharge coordination.
• Ensures coding information is documented prior to departure.
• May create or maintain patient records and batch encounter forms.

Skills

Patient care knowledge

Medical terminology

English proficiency & computer systems

Interpersonal communication

Tools

Electronic health records (EHR)

Job description

SUMMARY:

The Patient Service Representative reports to the Office Manager and provides front-office support in an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, greeting and checking in patients, managing patient information, and supporting efficient patient flow.

RESPONSIBILITIES:

• Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures timely follow-up.
• Obtains and accurately enters patient registration information.
• Schedules, confirms, and reschedules appointments and tracks missed appointments.
• Obtains necessary insurance authorizations and referrals and verifies financial and insurance information.
• Checks patients in upon arrival, verifies demographic and insurance information, obtains required identification, and collects and posts co-payments.
• Maintains efficient patient flow and notifies clinical staff when patients arrive.
• Performs discharge functions, including scheduling physician appointments, diagnostic testing, and hospital procedures.
• Ensures required coding information is documented prior to patient departure.
• May create and maintain patient medical records.
• Reconciles and batches encounter forms at the end of the day.
• Maintains quality assurance, safety, environmental, and infection-control standards.
• Protects patient privacy and confidentiality.
• Demonstrates Compassion, Accountability, Respect, and Excellence while supporting a collaborative, patient-focused environment.

MINIMUM QUALIFICATIONS:

Education/Knowledge:

• Knowledge of patient care needs across developmental stages and cultural backgrounds.
• Familiarity with medical terminology.
• Proficiency in English and computer systems.
• Strong interpersonal and communication skills.

Experience:

• Two years of experience in a healthcare environment.

Pay Range: $18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914

Work Type: m-f flexible

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No