Patient Experience Coordinator

Northwestern Medicine; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Wide range of benefits

Sign-on bonus eligibility

Job summary

A healthcare provider in Chicago seeks a Patient Liaison to oversee patient service experiences and ensure optimal resource utilization. The role requires managing patient schedules, coordinating care, and facilitating billing resolutions. Candidates must have a high school diploma and 2 years of healthcare experience, ideally in customer service. Preferred qualifications include a bachelor's degree and knowledge of medical terminology. The position offers various benefits and a supportive work environment.

Qualifications

• High School Diploma or equivalent required.
• 2 years of previous healthcare experience demanded.
• Strong customer service background essential.

Responsibilities

• Oversee service experience and resource utilization.
• Communicate with patients for compliance assurance.
• Facilitate resolution of billing errors and denials.
• Conduct follow-up with patients for care compliance.

Skills

Customer service experience

Communication skills

Problem-solving

Education

High School Diploma or GED equivalent

Bachelor’s degree

Tools

Electronic medical record system

Job description

A healthcare provider in Chicago seeks a Patient Liaison to oversee patient service experiences and ensure optimal resource utilization. The role requires managing patient schedules, coordinating care, and facilitating billing resolutions. Candidates must have a high school diploma and 2 years of healthcare experience, ideally in customer service. Preferred qualifications include a bachelor's degree and knowledge of medical terminology. The position offers various benefits and a supportive work environment.