Patient Care Liaison & Scheduling Coordinator

Northwestern Medicine; Chicago (IL); On-site; USD 42,000 - 58,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison in Chicago to support practice operations and patient care. You will manage schedules, coordinate appointments, and communicate with patients and staff to ensure adherence to treatment plans.

The role involves assisting with data collection on physician productivity, preventing billing errors, and maintaining strong relationships with patients, providers, and departments. Prior healthcare and customer service experience are required.

Qualifications

• High School Diploma or GED is required.
• 2 years of healthcare experience is required.
• Experience in a customer service role is required.

Responsibilities

• Manages schedules to optimize use of providers, rooms and equipment.
• Coordinates scheduling of appointments and care alternatives for patients.
• Communicates with patients and clinical staff to ensure adherence to treatment plans.
• Assists Practice Manager with data collection related to physician productivity and resource utilization.
• Follows up with patients to ensure compliance with testing, prescriptions and plan of care.

Skills

Customer service

Healthcare experience

Education

Bachelor's degree

EMR experience

Medical terminology knowledge

Job description

Northwestern Medicine is seeking a Patient Liaison in Chicago to support practice operations and patient care. You will manage schedules, coordinate appointments, and communicate with patients and staff to ensure adherence to treatment plans.

The role involves assisting with data collection on physician productivity, preventing billing errors, and maintaining strong relationships with patients, providers, and departments. Prior healthcare and customer service experience are required.