Patient Experience Coordinator

emergemarket.com; Auburn (WA); On-site; USD 30,996 - 40,818; Full time

Benefits offered by this job

Medical, Dental, and Vision for depend

HSA, FSA plans

Life Insurance, AD&D and Disability

Retirement Plan with Employer Match

PTO Plan

Wellness Program

Job summary

HealthPoint in Auburn, WA is seeking a front desk professional to perform site-wide reception, patient registration, scheduling, and basic billing tasks. You will provide excellent customer service to patients, families, and community partners, and you will work within the EHR environment to support care delivery.

This role requires a high school diploma or equivalent, basic computer skills (Word, Excel, Outlook), and dependable attendance.

Qualifications

• High school diploma or equivalent; healthcare experience preferred.
• Basic operating knowledge of computers; familiarity with Word, Excel, and Outlook.
• Ability to handle routine and recurring tasks with attention and concentration.

Responsibilities

• Greet clinic patients, families and visitors.
• Check-in for patients: verify demographics, insurance eligibility, collect copays.
• Educate patients on HealthPoint services and assist with navigation.
• Perform check-out: schedule follow-ups, provide documents, collect balances, establish payment plans.
• Screen and route incoming appointment-related calls; document in EHR.
• Promote MyChart usage to patients and families.
• Maintain appointment schedule accuracy and coordinate care with team.

Skills

Customer service

Healthcare experience

Phone etiquette

Computer literacy

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Electronic Health Record (EHR)

Job description

HealthPoint in Auburn, WA is seeking a front desk professional to perform site-wide reception, patient registration, scheduling, and basic billing tasks. You will provide excellent customer service to patients, families, and community partners, and you will work within the EHR environment to support care delivery.

This role requires a high school diploma or equivalent, basic computer skills (Word, Excel, Outlook), and dependable attendance.