Patient Access Specialist - Front Desk & Scheduling

emergemarket.com; Federal Way (WA); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision for depend

HSA, FSA plans

Retirement Plan with Employer Match

PTO and paid holidays

Wellness Program

Job summary

HealthPoint is seeking a front desk/clinic receptionist to manage patient flow, registration and payments. You will check in patients, verify insurance, collect copays and balance dues, and support navigation of HealthPoint services.

You will also check out patients, schedule follow-ups, and assist the care team with appointment coordination while maintaining accurate EHR documentation.

Qualifications

• High school diploma or equivalent. Customer Service or Healthcare experience preferred.
• Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook.
• Familiarity with Electronic Dental and Medical Records is desired.

Responsibilities

• Greet clinic patients, families and visitors and manage front desk flow.
• Check-in: verify demographics, insurance, collect copays and balances.
• Check-out: schedule follow-ups and provide documents; process payments.
• Educate patients on HealthPoint services and MyChart navigation.
• Answer and screen appointment calls and document in the EHR.
• Maintain schedule accuracy and coordinate with the care team.
• Follow procedures for cash, checks and credit card payments.

Skills

Customer Service

Healthcare experience

Phone etiquette

Computer basics

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Electronic Health Records (EHR)

Job description

HealthPoint is seeking a front desk/clinic receptionist to manage patient flow, registration and payments. You will check in patients, verify insurance, collect copays and balance dues, and support navigation of HealthPoint services.

You will also check out patients, schedule follow-ups, and assist the care team with appointment coordination while maintaining accurate EHR documentation.