Patient Experience Coordinator

Specialty Dental Brands; Anthem (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Wood Orthodontics in Anthem, AZ is seeking an experienced Patient Coordinator to join our fast-paced, family-oriented practice. You will welcome patients, coordinate consultations with the orthodontist, and manage records and insurance benefits, ensuring clear communication of treatment options and financial arrangements.

The ideal candidate thrives in a high-volume environment, demonstrates exceptional interpersonal skills, and upholds accuracy in contracts and documentation while supporting

Qualifications

• Minimum of 2 years of Patient Coordinator or Financial Coordinator experience in an orthodontic or dental office is required.
• Proven ability to present treatment and financial arrangements confidently and professionally.
• Experience drafting and reviewing orthodontic contracts and financial agreements.
• Strong understanding of orthodontic insurance benefits and payment options.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude, strong work ethic, and commitment to teamwork.
• Reliable and dependable with excellent attendance and punctuality

Responsibilities

• Welcome new patients and families and provide an outstanding first impression of the practice.
• Coordinate and lead new patient consultations with the orthodontist.
• Obtain and capture initial patient records, including photographs, CBCT scans, and Itero scans, ensuring all records are complete, accurate, and prepared for the orthodontist's evaluation and treatment presentation.
• Present treatment recommendations, financial arrangements, and payment options in a clear and professional manner.
• Prepare, review, finalize, and enter treatment contracts and financial agreements, ensuring all treatment details, fees, insurance benefits, and payment arrangements are accurately documented and clearly communicated to patients and families.
• Verify orthodontic insurance benefits and accurately explain coverage to patients and families.
• Answer questions regarding treatment, finances, and scheduling.
• Assist patients in understanding the value and benefits of orthodontic treatment.
• Maintain and manage all pending treatment patients through organized tracking and consistent follow-up, helping patients and families navigate questions or concerns while supporting practice growth through increased treatment acceptance.
• Maintain accurate records and documentation in the practice management software.
• Coordinate scheduling for treatment starts and maintain an organized consultation schedule.
• Collaborate closely with clinical and administrative team members to ensure a seamless patient experience.
• Support practice growth through exceptional customer service and relationship building.

Skills

Communication skills

Organizational skills

Relationship building

Teamwork

Multitasking

Attention to detail

Punctuality

Patient coordination experience

Job description

Wood Orthodontics in Anthem, AZ is seeking an experienced Patient Coordinator to join our fast-paced, family-oriented practice. You will welcome patients, coordinate consultations with the orthodontist, and manage records and insurance benefits, ensuring clear communication of treatment options and financial arrangements.

The ideal candidate thrives in a high-volume environment, demonstrates exceptional interpersonal skills, and upholds accuracy in contracts and documentation while supporting