Evening Healthcare Guest Experience Specialist

HealthPartners; Northern (KY); Hybride; USD 28 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Medical insurance

Dental insurance

401K with match

Disability insurance

Tuition reimbursement

On-site clinic

Résumé du poste

Regions Hospital is seeking a Guest Experience Concierge to join our team. This role ensures excellent customer service for patients, guests and staff entering the facility, assists visitors in locating patients, and communicates with hospital staff regarding visits.

The Concierge also escorts visitors to locations within the hospital and applies de-escalation strategies when needed. The position is .7 FTE (28 hours weekly) on the Evening Shift, with a comprehensive benefits package that

Qualifications

• 2 years of experience in customer service, patient care, guest service, or settings using de-escalation strategies.
• Must be able to speak, read, write and follow directions in English.
• Strong customer service skills and ability to work in a stressful environment.

Responsabilités

• Assist visitors in locating patients and communicating with hospital staff about visits.
• Escort visitors to various locations within the hospital.
• Implement de-escalation strategies as needed to maintain a safe environment.

Connaissances

Customer service

De-escalation

Communication

Formation

Post-secondary education in sociology or social work

Description du poste

Regions Hospital is seeking a Guest Experience Concierge to join our team. This role ensures excellent customer service for patients, guests and staff entering the facility, assists visitors in locating patients, and communicates with hospital staff regarding visits.

The Concierge also escorts visitors to locations within the hospital and applies de-escalation strategies when needed. The position is .7 FTE (28 hours weekly) on the Evening Shift, with a comprehensive benefits package that