Healthcare Guest Experience Concierge

Optalis Healthcare; Livonia (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Optalis Healthcare in Michigan seeks a Concierge to oversee the customer service program and create an excellent Guest experience. You will address inquiries and resolve issues, collaborating with other departments to promote caring and teamwork.

You will manage patient and family orientation, ensure room and tour readiness, and support discharge processes. Daily you will maintain communication with families and staff to deliver exceptional service in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• At least two years health-care related experience is required.

Responsibilities

• Greet new admissions.
• Orient new patients and families to the center.
• Identify and resolve any concerns.
• Ensure room readiness to new admissions.
• Ensure tour readiness daily.
• Call family of new admits if not present, to set up necessary meetings, discuss expectations etc.
• Visit every short-term patient at least weekly to ensure needs are met.
• Call discharged patients/families to ask about patient’s stay, home care, continuation of care etc.
• Assist with call-light response.
• Promote teamwork by greeting co-workers, communicating patients' needs and showing appreciation for excellent customer service.
• Attend meetings as necessary.
• Give routine reports to Administrator.
• Other duties as assigned.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Customer Service

Organization

Time Management

Problem Solving

Prioritization

Delegation

Stress Tolerance

Education

High school diploma or equivalent

Job description

Optalis Healthcare in Michigan seeks a Concierge to oversee the customer service program and create an excellent Guest experience. You will address inquiries and resolve issues, collaborating with other departments to promote caring and teamwork.

You will manage patient and family orientation, ensure room and tour readiness, and support discharge processes. Daily you will maintain communication with families and staff to deliver exceptional service in a fast-paced healthcare setting.