Patient Experience & Concierge Services Coordinator

Baylor College of Medicine; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Baylor College of Medicine in Houston seeks a Senior Coordinator, Patient Support Services to coordinate patient appointments, manage referrals, and support clinical logistics in a high-touch environment.

The role supports Concierge and Executive Health programs, delivering concierge-level service to corporate clients and Baylor leadership while maintaining strict professionalism and exceptional communication.

Qualifications

• Minimum High School diploma or GED required.
• Four years of relevant experience.
• Bachelor's degree in healthcare administration or related field preferred.
• Strong ability to coordinate complex scheduling and logistics; excellent communication and discretion required.

Responsibilities

• Schedules patient appointments for office visits, surgeries, tests, or procedures.
• Coordinates with external healthcare facilities to arrange surgical and procedural logistics.
• Communicates pre-operative instructions and medical clearance requirements to patients.
• Addresses patient financial questions related to surgeries or procedures as needed.
• Prepares and assembles patient medical records and insurance documentation.
• Orders specialized equipment and supplies for procedures, including tissues and grafts.
• Coordinates across internal and external teams for seamless scheduling and pre-operative planning.
• Maintains communication standards consistent with concierge-level care.
• Assists with navigation of the patient experience, including documentation prep and follow-up support.
• Liaises with external vendors and facilities to ensure readiness of supplies and equipment.

Skills

Coordination

Communication

Attention to detail

Customer service

Education

High School diploma or GED

Bachelor's degree in Healthcare Admin or related field

Job description

Baylor College of Medicine in Houston seeks a Senior Coordinator, Patient Support Services to coordinate patient appointments, manage referrals, and support clinical logistics in a high-touch environment.

The role supports Concierge and Executive Health programs, delivering concierge-level service to corporate clients and Baylor leadership while maintaining strict professionalism and exceptional communication.