Patient Service Representative - Brooks Balance Center (2544)

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Brooks Rehabilitation in Jacksonville, FL seeks a Patient Service Representative to deliver premium front-desk service, greet patients and visitors, and schedule therapy appointments while coordinating with therapists and support staff.

You will verify referrals and insurance, prepare registration packets, confirm paperwork in the system, log referrals, and serve as the clinic liaison with the Business Office on billing issues.

Qualifications

• High school diploma or GED.
• One year of customer service experience.
• Medical terminology is a plus.
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication, including proper telephone etiquette and in-person interactions.
• Ability to work in a fast-paced environment and maintain composure.
• Demonstrates empathy and professional demeanor.

Responsibilities

• Greets patients and visitors upon arrival.
• Schedules therapy appointments, including cancellations and/or rescheduling.
• Verifies referrals and/or insurance information; collaborates with CIU for urgent verifications as needed.
• Prepares registration packets for the initial visit.
• Confirms all paperwork and verification information is uploaded properly to the system.
• Confirms valid physician orders prior to scheduling return visits.
• Orders supplies, maintains inventory, and stocks the clinic.
• Performs light cleaning to keep waiting areas tidy.
• Provides general office support (filing, copying, faxing).
• Creates new medical record projects in Image Now upon admission and collects needed forms and orders.
• Generates daily, weekly, and monthly reports as requested by management.
• Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.
• Prepares end-of-day summaries and deposit information.
• Collects patient payments and processes deposits.
• Checks and responds to work-related voicemail and email in a timely manner.
• Logs referrals and tracking in the Referral Database.
• Participates in performance improvement activities.
• Exhibits the values of the organization.

Skills

Customer service

Verbal communication

Written communication

Medical terminology

Insurance knowledge

Education

High school diploma or GED

Job description

DescriptionThe Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.Job Responsibilities:Greets patients and visitors upon arrivalExhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.Schedules therapy appointments for patients, to include cancellations and/or rescheduling.Oversees the clinic waitlist, calls patients for appointment confirmationsVerification of referrals and/or insurance information, works closely with the CIU for urgent verifications as neededPrepare registration packets for the initial visitConfirm all paperwork and verification information is uploaded properly to the systemConfirm valid physician order present prior to scheduling return visits.Order supplies, maintains inventory control, and appropriately stocks clinicPerform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.Provides general office support such as filing, copying, and faxing.Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.Generates required daily, weekly, and monthly reports as indicated by management.Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.Prepares and stores accurate end of day summaries and deposit information.Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.Checks and responds to work related voicemail and email timely.Logs all referrals and tracking in the Referral DatabaseParticipates in performance improvement activities as needed.Exhibits values of the organization.Qualifications:High school diploma or GED.One year customer service experience required, healthcare experience preferred.Medical terminology is a plusBasic understanding of insurance and authorizations.Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.Able to demonstrate the ability to work effectively in a fast-paced work environment.Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactionsLocation: 10475 Centurion Pkwy N #104, Jacksonville, FL 32256Hours: M-TH 8A-5P; F 8A-4PCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee DiscountsClinical Education and Professional Development ProgramsQualifications