Patient Experience Concierge – Primary Care Clinic

CHI; Park Rapids (MN); On-site; USD 2,164,000 - 3,057,000; Full time

Job summary

CHI St. Joseph's Health in Park Rapids is seeking a Clinic Receptionist to support our Primary Care & Ortho Clinic.

You will greet patients, schedule appointments, verify demographics and insurance, collect copays, and provide front-office assistance while upholding confidentiality and patient-centered service. In this on-site role you will manage phone calls, registrations, and EMR workflows using Google tools, collaborate with the clinic team, and help ensure a calm, efficient patient

Qualifications

• High School graduate or GED.
• Current or recent administrative assistant, reception, registration and/or scheduling experience in a clinical practice setting.

Responsibilities

• Patient Intake & Registration: Manage the efficient check-in process, ensuring all regulatory paperwork is completed, registration documentation is filed, and charts are prepared with necessary patient information.
• Appointment Management: Coordinate the scheduling of new visits, confirm upcoming appointments, and proactively communicate preparation requirements, including necessary documentation and expected time-of-service payments.
• Financial Processing: Verify insurance details, collect copays and deductibles at both check-in and check-out, and handle all patient responsibility payments in compliance with clinic policies.
• Electronic Medical Records (EMR) Maintenance: Accurately scan and digitize patient IDs, referrals, and insurance cards, ensuring all hardcopy materials are properly uploaded and organized within the EMR system.
• Front Office Communication: Serve as the primary point of contact for incoming calls, directing inquiries appropriately and managing follow-up communications regarding clinic policies, such as the No-Show Guidelines.
• Patient Check-Out & Continuity of Care: Facilitate the check-out process by scheduling follow-up appointments and ensuring all administrative tasks related to the visit are finalized.

Skills

Communication skills

Reception experience

Scheduling experience

Education

High school diploma or GED

Job description

CHI St. Joseph's Health in Park Rapids is seeking a Clinic Receptionist to support our Primary Care & Ortho Clinic.

You will greet patients, schedule appointments, verify demographics and insurance, collect copays, and provide front-office assistance while upholding confidentiality and patient-centered service. In this on-site role you will manage phone calls, registrations, and EMR workflows using Google tools, collaborate with the clinic team, and help ensure a calm, efficient patient