Clinic Patient Experience Coordinator

CommonSpirit Health; Williston (ND); On-site; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Health’s CHI St. Alexius Health Williston is seeking a Clinic Receptionist to be the welcoming heart of our clinic, managing patient reception, essential administrative tasks, and using technology to ensure smooth operations for every patient journey.

You will coordinate check-in/check-out, process records and payments, verify insurance, and assist patients with care instructions, delivering compassionate, patient-centered service in a fast-paced environment.

Qualifications

• None upon hire
• Experience in a healthcare setting preferred

Responsibilities

• Perform patient check-in at time of visit, interview patients and complete all paperwork for admitting process in compliance with clinic and regulatory policies.
• Copy/scan patient medical records, benefit/insurance information, and related materials into the electronic medical record system.
• Perform patient check-out including pricing services and documenting each service.
• Collect patient responsibility payments and answer routine insurance and billing inquiries.
• Answer phone calls, confirm next day appointments, verify insurance coverage, and inform patients about required documentation and time-of-service payment schedules.
• Gather, verify, and process referrals, authorizations, and pre-certifications with physicians, patients, and payers.

Job description

CommonSpirit Health’s CHI St. Alexius Health Williston is seeking a Clinic Receptionist to be the welcoming heart of our clinic, managing patient reception, essential administrative tasks, and using technology to ensure smooth operations for every patient journey.

You will coordinate check-in/check-out, process records and payments, verify insurance, and assist patients with care instructions, delivering compassionate, patient-centered service in a fast-paced environment.