Patient Experience Concierge — Orthodontics Front Desk

Redemption Orthodontics; Tallahassee (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Redemption Orthodontics in Tallahassee hires a Concierge Team Member to welcome patients, manage check-in, and support a smooth front office flow. You will communicate via phone, text, email, and in person to keep appointments accurate and patients informed.

You will assist with insurance verification, paperwork, and basic payments while coordinating across offices and occasionally traveling between locations. A warm, professional demeanor and strong communication are essential.

Qualifications

• Warm, polished, dependable communicator with a patient-first approach.
• Excellent verbal and written communication skills across calls, texts, and in-person interactions.
• Strong attention to detail and accuracy in paperwork and data entry.
• Experience using scheduling templates and a front-office software system.

Responsibilities

• Welcome and check in patients, manage waiting areas, and ensure timely appointments.
• Schedule and reschedule using approved templates; collect insurance and contact details; follow up on consultations.
• Process payments, assist with basic ledger questions, and support front-office workflows; basic clinical support as needed.

Skills

Communication

Customer service

Attention to detail

Scheduling software

Professional demeanor

Job description

Redemption Orthodontics in Tallahassee hires a Concierge Team Member to welcome patients, manage check-in, and support a smooth front office flow. You will communicate via phone, text, email, and in person to keep appointments accurate and patients informed.

You will assist with insurance verification, paperwork, and basic payments while coordinating across offices and occasionally traveling between locations. A warm, professional demeanor and strong communication are essential.