Patient Concierge - Orthodontic Front Desk Pro

Redemption Orthodontics; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Redemption Orthodontics in Tallahassee is seeking a friendly Concierge Team Member to warmly welcome patients and keep front-office workflows running smoothly on-site. You will help patients feel welcomed, informed, and cared for while managing check-ins, scheduling, and documentation.

You will communicate via phone, text, and email, verify patient information, assist with insurance questions and payments, and provide limited clinical support as licensed.

Qualifications

• Warm, polished communicator with excellent verbal and written skills.
• Ability to manage appointments, payments, and patient information accurately.
• Basic dental knowledge preferred; experience in fast-paced admin setting beneficial.

Responsibilities

• Welcome and check in patients; monitor waiting room and ensure timely appointments.
• Communicate with patients by phone/text/email; schedule/reschedule; collect and verify data; assist with insurance verification and payments.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Software navigation

Tools

Cloud 9

Job description

Redemption Orthodontics in Tallahassee is seeking a friendly Concierge Team Member to warmly welcome patients and keep front-office workflows running smoothly on-site. You will help patients feel welcomed, informed, and cared for while managing check-ins, scheduling, and documentation.

You will communicate via phone, text, and email, verify patient information, assist with insurance questions and payments, and provide limited clinical support as licensed.