Concierge Team Member (Part Time)

Redemption Orthodontics; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Redemption Orthodontics in Tallahassee is seeking a friendly Concierge Team Member to warmly welcome patients and keep front-office workflows running smoothly on-site. You will help patients feel welcomed, informed, and cared for while managing check-ins, scheduling, and documentation.

You will communicate via phone, text, and email, verify patient information, assist with insurance questions and payments, and provide limited clinical support as licensed.

Qualifications

• Warm, polished communicator with excellent verbal and written skills.
• Ability to manage appointments, payments, and patient information accurately.
• Basic dental knowledge preferred; experience in fast-paced admin setting beneficial.

Responsibilities

• Welcome and check in patients; monitor waiting room and ensure timely appointments.
• Communicate with patients by phone/text/email; schedule/reschedule; collect and verify data; assist with insurance verification and payments.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Software navigation

Tools

Cloud 9

Job description

About this position

About Redemption Orthodontics

Do you want to be a part of the FASTEST growing orthodontic practice in Tallahassee? Are you looking to advance your career?

Please upload your resume below to find out more about open positions and how you can start your own redemption story. We offer training opportunities and advancement for team members in both clinical and administrative roles.

About the role

• The Concierge Team Member is an on-site position that plays a central role in creating an exceptional patient experience at Redemption Orthodontics. As part of our Concierge Team, you will be one of the first people patients and families interact with—whether by phone, text, email, or in person. You will help patients feel welcomed, comfortable, informed, and cared for while keeping appointments, communication, paperwork, and front-office workflows running smoothly across our locations. This position reports to the Concierge Lead and may occasionally require travel between offices.
• Please note: At Redemption Orthodontics, we always prioritize full time applicants, but on occasion will hire part-time positions.

What you'll do

• You will welcome and check in patients, monitor the waiting room, and help ensure patients are taken back for their appointments on time. You will communicate with patients by telephone, text, and email; schedule and reschedule appointments using approved scheduling templates; collect required patient, responsible-party, and insurance information; return voicemails; confirm appointments; and promptly follow up with individuals requesting consultations.
• You will also ensure new-patient paperwork is complete and accurate, verify identification and demographic information, document patient interactions in Cloud 9, scan and route incoming documents, and complete insurance verification as needed. Additional responsibilities include processing payments, assisting with basic ledger and insurance questions, supporting same-day financial needs, completing opening and closing duties, and providing limited clinical support such as sterilization, preparing chairs, and assisting with records when appropriately licensed.

Qualifications

• The ideal candidate is a warm, polished, and dependable communicator who enjoys helping people and can create a positive experience during every interaction. You should have excellent verbal and written communication skills, strong attention to detail, and the ability to move quickly between patients, responsibilities, and software systems without losing accuracy or professionalism.
• Basic dental knowledge is preferred.
• Experience in a dental, orthodontic, medical, hospitality, customer-service, or fast-paced administrative setting would be beneficial.