Patient Experience Concierge – Medical Receptionist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Vanderbilt Health in Nashville, TN, seeks a friendly Medical Receptionist to be the welcoming face of our practice. You will provide clerical and receptionist support to patients, families, visitors, staff, physicians, and departments, ensuring a warm, organized start to every visit.

The role emphasizes excellent customer service, effective communication, and teamwork within a fast-paced environment. If you enjoy helping others and maintaining smooth workflow, apply today.

Qualifications

• One year of administrative experience preferred.
• Flexible availability.
• Professionalism and reliability.
• Excellent communication and teamwork skills.
• High emotional intelligence.
• Positive, outgoing personality with strong customer service mindset.
• Ability to work independently while maintaining a collaborative approach.

Responsibilities

• Processes orders and inquiries per guidelines and during downtime.
• Enters and updates information in the computer system to ensure accuracy.
• Maintains unit log and arranges follow-up appointments and discharge-related tasks.
• Responds to patient call system and communicates information to families, visitors, and staff.
• Uses telephone, paging, fax, scanning, and other unit systems to facilitate workflow.
• Manages supplies in a cost-efficient manner.
• Additional duties may be assigned as needed.

Skills

Customer service

Communication

Teamwork

Professionalism

Reliability

Emotional intelligence

Independence

Job description

Vanderbilt Health in Nashville, TN, seeks a friendly Medical Receptionist to be the welcoming face of our practice. You will provide clerical and receptionist support to patients, families, visitors, staff, physicians, and departments, ensuring a warm, organized start to every visit.

The role emphasizes excellent customer service, effective communication, and teamwork within a fast-paced environment. If you enjoy helping others and maintaining smooth workflow, apply today.