Guest Services Advocate & Patient Concierge

001 University of Rochester; United States; Sur place; USD 26 000 - 36 000; Plein temps

Résumé du poste

University of Rochester is seeking a Guest Services Representative to support patients and visitors across URMC locations in Rochester, NY. This role involves information provision, problem solving, and helping ensure a welcoming environment for all.

Responsibilities include handling inquiries, guiding guests, and coordinating with multiple departments while upholding HIPAA standards and URMC policies. A high school diploma and customer service experience are required.

Qualifications

• High School Diploma required.
• 2-3 years customer service experience or equivalent is expected.
• Strong communication skills and the ability to work with diverse populations are essential.

Responsabilités

• Serve as a problem solver, liaison, and information resource for patients, visitors, and staff across URMC locations.
• Represent URMC with ICARE values and assist visitors with information, directions, and services.
• Handle inquiries, resolve issues, and escalate to management when appropriate while maintaining HIPAA compliance.

Connaissances

Customer service

Communication

Multilingual (preferred)

Formation

High School Diploma

Description du poste

University of Rochester is seeking a Guest Services Representative to support patients and visitors across URMC locations in Rochester, NY. This role involves information provision, problem solving, and helping ensure a welcoming environment for all.

Responsibilities include handling inquiries, guiding guests, and coordinating with multiple departments while upholding HIPAA standards and URMC policies. A high school diploma and customer service experience are required.