Hospital Concierge & Patient Experience Specialist

Medical University of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Guest Services Representative at the Medical University Hospital Authority (MUHA) provides exceptional service across inpatient and outpatient House Concierge units, guiding patients and families and coordinating access to supportive services. The role ensures patient comfort, coordinates lodging where needed, and serves as a key liaison with the nursing and clinical teams.

Under supervision, you will support patients, families and visitors, and collaborate with hospital staff to maintain a

Qualifications

• High School Degree or Equivalent required.
• 0–6 months of related work experience preferred.

Responsibilities

• Covers inpatient and outpatient House Concierge units and information services areas.
• Provides high level of customer service to patients, family members, visitors, and nursing/clinical staff.
• Facilitates hotel accommodations and access to Chaplin and community social services for patients and families.
• Acts as liaison between patients, families, visitors, and clinical teams.

Education

High School Degree or Equivalent

Job description

Guest Services Representative at the Medical University Hospital Authority (MUHA) provides exceptional service across inpatient and outpatient House Concierge units, guiding patients and families and coordinating access to supportive services. The role ensures patient comfort, coordinates lodging where needed, and serves as a key liaison with the nursing and clinical teams.

Under supervision, you will support patients, families and visitors, and collaborate with hospital staff to maintain a