Patient Experience Concierge - Full-Time

Compass Group USA; Marshfield (WI); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Flexible Spending Accounts

Identify Theft Protection

Pet Insurance

Job summary

Morrison Healthcare in Marshfield, WI is hiring a Patient Ambassador to serve as the primary representative of the Patient Experience Team on the unit. You will conduct patient interviews and new admission visits to ensure a welcoming, respectful environment.

This full-time role offers a competitive pay range and benefits. Hours are Monday through Friday with details provided at interview.

Qualifications

• Knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Office procedures

Contract administration

Budgeting

Job description

Morrison Healthcare in Marshfield, WI is hiring a Patient Ambassador to serve as the primary representative of the Patient Experience Team on the unit. You will conduct patient interviews and new admission visits to ensure a welcoming, respectful environment.

This full-time role offers a competitive pay range and benefits. Hours are Monday through Friday with details provided at interview.