Experience Concierge | Patient Experience | Contingent

Memorial Health Ohio; Marysville (OH); Presencial; USD 19.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Holiday Pay

Wellness center membership

Kidzlink daycare

Employee recognition

Free parking

Opportunity to impact patient lives

Descripción de la vacante

Memorial Health Ohio in Marysville, OH is seeking an Experience Concierge to greet guests and support a welcoming patient experience. You will connect people with services, answer questions, and help navigate Memorial Health resources on-site.

Reporting to the Director of Patient Experience, you will respond to requests with enthusiasm, document concerns, and maintain knowledge of Memorial Health providers and locations. A high school diploma and 5+ years in customer-facing roles are required.

Formación

• High School diploma preferred.
• Minimum 5 years of experience in a customer-facing (in-person) role providing direct support and resolution to requests and concerns.
• Experience in healthcare environment is a plus.

Responsabilidades

• Provide friendly greetings and assist guests entering and leaving Memorial Health facilities.
• Respond to requests with proactive assistance and escalate when needed to resolve issues.
• Develop knowledge of Memorial Health's services and locations; act as a health system navigator.

Conocimientos

Customer service experience

Communication skills

Educación

High School diploma

Descripción del empleo

Job Category: Support Services

Requisition Number: EXPER005185

• Posted : October 29, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Memorial Hospital
Marysville, OH 43040, USA

Description

What You'll Do

• Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities. While always demonstrating a strong representation of Memorial Health through attitude, actions, and words, the Experience Concierge will extend an open and welcoming approach that encourages guests to ask questions or request assistance.
• When responding to requests, the experience concierge will exude enthusiasm while applying quick thinking and resourcefulness in providing proactive assistance to a variety of needs. The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services. Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues. Documents complaints received and action taken.
• Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations.
• Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.

Qualifications

High School diploma preferred. Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.

Shift

Variable shifts with the latest shift ending at 8pm; Weekend and holiday rotation required. Every other weekend.

Why Join Us

• Supportive work environment that values collaboration, innovation, and professional growth.
• Holiday Pay
• Free membership to our employee wellness center
• Kidzlink Discounted Daycare Services
• Employee Recognition
• Free Parking
• Chance to make a meaningful impact on the lives of patients and families in our community

Location

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.