Experience Concierge | Patient Experience | Contingent

Memorial Health; Marysville (OH); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Holiday Pay

Free Parking

Employee Recognition

Kidzlink Discounted Daycare Services

Free membership to wellness center

Job summary

Memorial Health in Marysville, OH is seeking an Experience Concierge to greet and assist guests at the hospital, ensuring a welcoming environment. You will respond quickly to requests, connect patients with services, and maintain knowledge of facilities and offerings.

The role supports Memorial Health through proactive service and problem resolution, with a focus on improving the guest experience while adhering to hospital policies.

Qualifications

• Minimum 5 years of customer-facing experience.
• High School diploma preferred.

Responsibilities

• Greet and assist guests entering and leaving Memorial Health facilities.
• Respond to requests with proactive assistance and connect guests to needed services.
• Maintain knowledge of Memorial Health providers, services and locations.
• Document complaints and resolutions for quick escalation when needed.
• Identify opportunities to improve the guest experience and streamline processes.

Education

High School diploma

Job description

Job Category: Support Services

Requisition Number: EXPER005185

• Posted : October 29, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Memorial Hospital
Marysville, OH 43040, USA

Description

What You'll Do

• Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities. While always demonstrating a strong representation of Memorial Health through attitude, actions, and words, the Experience Concierge will extend an open and welcoming approach that encourages guests to ask questions or request assistance.
• When responding to requests, the experience concierge will exude enthusiasm while applying quick thinking and resourcefulness in providing proactive assistance to a variety of needs. The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services. Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues. Documents complaints received and action taken.
• Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations.
• Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.

Qualifications

High School diploma preferred. Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.

Shift

Variable shifts with the latest shift ending at 8pm; Weekend and holiday rotation required. Every other weekend.

Why Join Us

• Supportive work environment that values collaboration, innovation, and professional growth.
• Holiday Pay
• Free membership to our employee wellness center
• Kidzlink Discounted Daycare Services
• Employee Recognition
• Free Parking
• Chance to make a meaningful impact on the lives of patients and families in our community

Location

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.