Patient Experience Concierge — Cancer Care

experiencedAlliedHealth; Charlottesville (VA); On-site; USD 42,981,000 - 72,288,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability Insurance

HSA/FSAs

Education support

Retirement Savings

Job summary

UVA Health in Charlottesville, VA seeks a Cancer Center Concierge to welcome patients, families, and staff, guiding them through appointments and services. The role emphasizes hospitality, empathy, and proactive problem-solving in a fast-paced clinical setting.

You will collaborate with clinical and operations teams, coordinate volunteers, and help deliver patient-centered programs within a mission-driven environment.

Qualifications

• Education: High School Diploma or equivalent; Bachelor in Hospitality preferred.
• Strong customer service, hospitality, and communication skills.
• Experience in hospital or clinic front-line operations is a plus.

Responsibilities

• Welcome, assist, and direct patients, families, and visitors throughout the Cancer Center.
• Help patients navigate appointments and clinic locations with empathy.
• Provide real-time customer service support and resolve concerns professionally.
• Coordinate volunteers and support patient-centered programs and activities.
• Assist with supplies and partner with clinical teams to enhance the patient experience.
• Identify needs proactively and address barriers to care.

Skills

Hospitality

Customer Service

Communication

Problem Solving

Team Coordination

Education

High School Diploma

Bachelor's in Hospitality

Job description

UVA Health in Charlottesville, VA seeks a Cancer Center Concierge to welcome patients, families, and staff, guiding them through appointments and services. The role emphasizes hospitality, empathy, and proactive problem-solving in a fast-paced clinical setting.

You will collaborate with clinical and operations teams, coordinate volunteers, and help deliver patient-centered programs within a mission-driven environment.