Cancer Center Concierge

Commonwealth of VA Careers; Charlottesville (VA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off

Disability Insurance

Retirement Savings

Health Savings Plans

Certification & education support

Generous Paid Time Off

Job summary

UVA Health in Charlottesville, VA seeks a Cancer Center Concierge to welcome patients, families, visitors, and staff. This onsite role supports smooth daily operations and patient experience across cancer clinics, combining hospitality, service excellence, and proactive patient support.

You will navigate appointments, coordinate volunteers, and support patient-centered programs in a fast-paced, mission-driven environment.

Qualifications

• Education: High School Graduate or Equivalent; Bachelors in Hospitality preferred.
• Experience: 3 years in hospitality industry such as hotel, restaurant, retail or similar; strongly preferred.
• Licensure: None

Responsibilities

• Welcome, assist, and direct patients, families, and visitors throughout the Cancer Center.
• Help patients navigate appointments, services, and clinic locations.
• Provide real-time customer service support and address concerns with professionalism and empathy.
• Coordinate and support volunteers while helping ensure meaningful engagement opportunities for patients and families.
• Assist with special activities and programs including art experiences, pet therapy visits, music events, and other patient-centered initiatives.
• Help coordinate supplies that support volunteer services and patient comfort programs.
• Partner with clinical and operational teams to enhance the overall patient experience.
• Communicate effectively with individuals who may be confused, frustrated, anxious, or in need of additional assistance.
• Identify needs proactively and take initiative to resolve issues before they become barriers to care.

Skills

Hospitality experience

Customer service

Communication skills

Education

High School Diploma or equivalent

Bachelors in Hospitality preferred

Job description

Every interaction can make a difference in a patient's cancer care journey. As a Cancer Center Concierge, you will serve as a welcoming and reassuring presence for patients, families, visitors, and staff while helping ensure smooth daily operations across multiple cancer clinics. This highly visible role is central to delivering an exceptional patient experience through hospitality, service excellence, and proactive support.

If you thrive in a fast-paced environment, enjoy helping others, and excel at finding solutions in real time, this is an opportunity to make a meaningful impact every day. You will combine customer service, volunteer coordination, and patient support to create a comfortable and compassionate environment for those navigating cancer care.

As a Cancer Center Concierge, you will be a trusted resource for patients, families, volunteers, and team members. No two days are the same. Success in this role requires flexibility, initiative, strong communication skills, and the ability to respond thoughtfully to changing needs throughout the day. You will help remove barriers, resolve concerns, and ensure patients and families feel supported throughout their experience.

Key responsibilities include:

• Welcome, assist, and direct patients, families, and visitors throughout the Cancer Center.
• Help patients navigate appointments, services, and clinic locations.
• Provide real-time customer service support and address concerns with professionalism and empathy.
• Coordinate and support volunteers while helping ensure meaningful engagement opportunities for patients and families.
• Assist with special activities and programs including art experiences, pet therapy visits, music events, and other patient-centered initiatives.
• Help coordinate supplies that support volunteer services and patient comfort programs.
• Partner with clinical and operational teams to enhance the overall patient experience.
• Communicate effectively with individuals who may be confused, frustrated, anxious, or in need of additional assistance.
• Identify needs proactively and take initiative to resolve issues before they become barriers to care.

This is an onsite, Monday through Friday day-shift position within a collaborative and mission-driven environment where adaptability, positivity, and exceptional service are highly valued.

Why UVA Health

At UVA Health, you will join one of the nation's leading academic health systems, recognized for excellence in patient care, innovation, education, and research. This role offers the opportunity to directly influence the experience of patients and families during some of the most important moments of their lives.

What makes this opportunity special:

• Meaningful patient impact through direct interaction and support of patients and families receiving cancer care.
• A mission-driven environment focused on compassion, service excellence, and patient-centered care.
• Opportunities to work alongside dedicated clinical and operational teams committed to delivering outstanding healthcare experiences.
• A dynamic and engaging role that combines hospitality, customer service, volunteer coordination, and patient advocacy.
• Supportive team culture that values initiative, collaboration, and continuous improvement.
• The chance to contribute to innovative patient enrichment programs that bring comfort, connection, and positivity to the Cancer Center environment.
• Professional growth within a nationally recognized academic medical center known for advancing healthcare and improving lives.

This position plays a critical role in ensuring patients, families, volunteers, and staff experience a seamless, welcoming, and supportive environment every day.

Why People Love Living in Charlottesville

Nestled in the foothills of the Blue Ridge Mountains, Charlottesville offers an exceptional quality of life with a unique blend of natural beauty, culture, and community. Residents enjoy easy access to hiking, cycling, wineries, and outdoor recreation, along with a vibrant restaurant scene, live music, arts, and historic attractions. Home to a world-renowned university and a growing healthcare community, Charlottesville provides the ideal balance of professional opportunity and personal well-being. Whether you're seeking outdoor adventure, family-friendly neighborhoods, or a thriving cultural scene, Charlottesville offers an outstanding place to live, work, and build a career.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent, Bachelors in Hospitality preferred

Experience: 3 years of experience; experience in hospitality industry such as hotel, restaurant, retail or similar, strongly preferred.

Licensure: None

PHYSICAL DEMANDS

Job requires standing for prolonged periods, frequently driving, traveling and bending/stooping. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull up to 25lbs.

The pay range for this role is $15.00 - $25.22 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .