Patient Experience Concierge

Summit Health Management; Town of Milton (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD in New York seeks a friendly receptionist/administrative clerk to greet patients and families, schedule appointments, arrange hospital and ambulatory admissions, and manage referrals as ordered by physicians. You will handle phone calls, direct inquiries, and maintain accurate patient information while protecting privacy.

You will keep charts ready, assist with chart prep, update on-call schedules, manage office supplies, and support physicians and staff with uptime and smooth patient

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Heartsaver certification within 30 days of hire.
• Previous PSR/office experience preferred; English communication skills required.

Responsibilities

• Greet patients and family, schedule appointments and admissions.
• Answer phones, direct calls and take accurate messages.
• Prepare patient charts and update information while maintaining privacy.
• Reconcile scheduling, referrals and tests as ordered by physicians.
• Manage office supplies and support staff to ensure smooth patient flow.

Skills

Phone etiquette

Scheduling

Customer service

Data entry

Interpersonal skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

VillageMD in New York seeks a friendly receptionist/administrative clerk to greet patients and families, schedule appointments, arrange hospital and ambulatory admissions, and manage referrals as ordered by physicians. You will handle phone calls, direct inquiries, and maintain accurate patient information while protecting privacy.

You will keep charts ready, assist with chart prep, update on-call schedules, manage office supplies, and support physicians and staff with uptime and smooth patient