Emergency Department Patient Services Specialist

Cayuga Medical Center; Hayts Corner (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health System is seeking a Patient Services Representative for the Emergency Department to coordinate front-desk operations and patient flow on-site at Ithaca, NY. You will greet patients, verify demographics, assist with consent forms, and handle payments while supporting admissions, discharges and transfers as needed.

The role requires strong organizational skills, professional presentation, and clear communication to ensure smooth patient experiences in a busy medical environment.

Qualifications

• High school diploma or equivalent is required.
• Professional demeanor and appearance are essential.
• Strong interpersonal and communication skills are required.
• Meticulous attention to detail and the ability to work independently are important.
• Proficiency with Microsoft Office (Word, Outlook) is preferred.

Responsibilities

• Greet and check-in patients, verify and update demographics.
• Assist patients with filling out consent forms.
• Process cash and credit card payments for services rendered.
• Initiate calls, pages, and triage phone calls.
• Assist with admissions, discharges, transfers, and other clerical duties.

Skills

Interpersonal skills

Communication

Detail-oriented

Independent working

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Word

Outlook

Job description

Cayuga Health System is seeking a Patient Services Representative for the Emergency Department to coordinate front-desk operations and patient flow on-site at Ithaca, NY. You will greet patients, verify demographics, assist with consent forms, and handle payments while supporting admissions, discharges and transfers as needed.

The role requires strong organizational skills, professional presentation, and clear communication to ensure smooth patient experiences in a busy medical environment.