Patient Access & Scheduling Specialist

Capital Health System, Inc.; Lawrenceville (GA); On-site; USD 48,712,000 - 59,744,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Retirement Savings and Investment Plan

Employee Assistance Program

Job summary

Capital Health System, Inc. seeks a courteous receptionist to manage front-desk tasks in a healthcare setting. You will answer calls, schedule appointments, collect co-pays, and assist with check-in/check-out while upholding privacy policies.

This full-time role requires a High School diploma and at least one year in healthcare or customer service, with strong communication skills and basic Excel knowledge. Usual workday is 8 hours.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.

Responsibilities

• Answers telephones promptly and courteously, while handling multiple phone lines.
• Routes patient calls efficiently and appropriately to appropriate area/individual.
• Schedules and cancels appointments using established office guidelines.
• Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly.
• Greets all patients and visitors in a professional and welcoming manner.

Skills

Excellent communication

HIPAA awareness

Customer service

Medical terminology

Education

High School diploma or equivalent

Tools

MS Office

Job description

Capital Health System, Inc. seeks a courteous receptionist to manage front-desk tasks in a healthcare setting. You will answer calls, schedule appointments, collect co-pays, and assist with check-in/check-out while upholding privacy policies.

This full-time role requires a High School diploma and at least one year in healthcare or customer service, with strong communication skills and basic Excel knowledge. Usual workday is 8 hours.