Patient Experience Concierge

Khealthcareers; New York (NY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

401k benefit

Paid parental leave

Competitive health, dental and vision insurance

Stock options

Job summary

Khealthcareers is seeking a Care Concierge Agent in New York, NY to join their Clinic Team. The role emphasizes a patient-first approach, managing appointments, providing treatment information, and ensuring high-quality care.

The ideal candidate will have healthcare experience, strong communication skills, and a flexible schedule, including nights and weekends. Benefits include a hybrid work schedule, stock options, and competitive health insurance.

Qualifications

• 1+ year in healthcare or hospitality experience.
• Team player in a small, supportive environment.
• Tech-savvy: troubleshoot and explain to patients.

Responsibilities

• Develop close relationships with and serve as primary point of contact for patients.
• Onboard patients and validate insurance and IDs.
• Schedule appointments and support the patient in navigating care.

Skills

Healthcare experience

Empathy

Communication (phone, chat, SMS, email)

Organization

Technical troubleshooting

Education

High school diploma (associates/bachelor's in healthcare preferred)

Tools

Epic

Salesforce

G-Suite

Jira

Slack

Job description

Khealthcareers is seeking a Care Concierge Agent in New York, NY to join their Clinic Team. The role emphasizes a patient-first approach, managing appointments, providing treatment information, and ensuring high-quality care.

The ideal candidate will have healthcare experience, strong communication skills, and a flexible schedule, including nights and weekends. Benefits include a hybrid work schedule, stock options, and competitive health insurance.