Patient Experience Concierge

Hugh Chatham Health, Inc.; Milledgeville (GA); On-site; USD 27,000 - 41,000; Full time

Job summary

Hugh Chatham Health, Inc. in Milledgeville seeks an experienced front desk professional to support patient registration and related duties. You will handle insurance verification, scheduling, and billing while delivering courteous service to patients and families.

The role requires strong interpersonal skills, attention to confidential information, and the ability to work in a fast-paced healthcare environment. This is a full-time position with full-time hours and benefits eligibility.

Qualifications

• High School Diploma or GED.
• Experience with Medical Records Software preferred.
• Customer relations experience required.
• Front desk practice experience preferred.

Responsibilities

• Provide caring customer service to create a positive patient experience.
• Interact with patients and families with interpersonal skills in sensitive situations.
• Manage patient registration, insurance verification, scheduling, and billing activities.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and assist billing when needed.
• Demonstrate knowledge of emergency codes and regulatory requirements.
• Monitor inventory and stock medications and emergency supplies.

Skills

Customer service

Interpersonal skills

Critical thinking

Registration & scheduling

Billing support

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Hugh Chatham Health, Inc. in Milledgeville seeks an experienced front desk professional to support patient registration and related duties. You will handle insurance verification, scheduling, and billing while delivering courteous service to patients and families.

The role requires strong interpersonal skills, attention to confidential information, and the ability to work in a fast-paced healthcare environment. This is a full-time position with full-time hours and benefits eligibility.