Patient Experience Concierge

uoflhealth; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UofL Health is seeking a Customer Service Rep to warmly welcome patients and visitors, providing accurate location guidance and information about services across the campus. The role emphasizes patient-centered communication, professionalism, and support for hospital operations.

You will respond to inquiries, maintain confidentiality, and collaborate with the care team to ensure a smooth patient experience from arrival through the visit, contributing to the department's service goals and patient

Qualifications

• Experience in a face-to-face customer service environment is preferred.
• Strong interpersonal and communication skills are essential.
• Proven ability to handle diverse questions and direct visitors to appropriate resources.

Responsibilities

• Greets patients and visitors in a courteous manner and answers questions.
• Provides accurate information regarding locations and way-finding.
• Supports department goals and maintains a professional image at all times.
• Maintains confidentiality and HIPAA compliance in all interactions.
• Transports patients to appointments and participates in team activities.

Skills

Customer service

Active listening

Telephone etiquette

Education

High School diploma or GED

Tools

Microsoft Outlook

Job description

UofL Health is seeking a Customer Service Rep to warmly welcome patients and visitors, providing accurate location guidance and information about services across the campus. The role emphasizes patient-centered communication, professionalism, and support for hospital operations.

You will respond to inquiries, maintain confidentiality, and collaborate with the care team to ensure a smooth patient experience from arrival through the visit, contributing to the department's service goals and patient